ITO (IT outsourcing)

The contractual vehicle through which enterprises use external sources to provide life cycle service and support operations for their IT infrastructure. Outsourcing can be partial (i.e., modular or selective) or total, and can involve not only operations but also the acquisition of customer assets and personnel. IT outsourcing is divided into five primary market segments: data center operations, network operations, client/server operations, application management and desktop management.

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